MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.9

4 comments from
7 reviews

Service

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4.6

13 comments from
34 reviews

Sales
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4.8

"Excellent service as usual. No free car clearning kit as with my previous Mini Cooper."

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5.0

"They worked hard."

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4.5

"The salesperson was extremely helpful and friendly, although there was a mix up with the delivery date"

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5.0

"We were extremely impressed by the service we recieved. Nothing was too much trouble, and the staff were very courteous and professional."

Service
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4.5

"The dealership were fantastic they were both helpful and polite."

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4.5

"The service was quick and thorough. The labour costs seemed high, but the quality of work was good."

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2.0

"Felt as though we were not valued, not offered any courtesy."

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3.5

"I was forced to find a dealer other than my usual. I had a puncture on the rear offside tyre, it could not be replaced and I was forced to buy 2 new tyres because the manufactured tyre avail was different to the tyre fitted. Both old tyres had 9mm"

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5.0

"They're all very good."

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5.0

"Very good sevice and Graham in sales is always very helpful and a great asset for Mini"

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5.0

"Very helpful and polite"

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5.0

"Excellent service from arrival to departure"

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5.0

"Probably the best treatment I have ever received from the momnt I pulled up onto the forecourt. outstanding service from Hannah on reception to the courtesy car driver. Wold recommend to anyone"

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5.0

"They were really very good. I was so impressed. They picked me up and dropped me off. They rang to say they would be there in two minutes and they were. It was thoroughly cleaned inside and out, and their price was very competitive."

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4.0

"There were brilliant."

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5.0

"Dealer took every effort to ensure service went smoothly and staff actively ensured I was completely satisfied."

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5.0

"They were all very helpful and I looked at some of our new models and they were very accomodating."